Privacy Policy

www.kamandal.in (hereinafter referred to as “we”, “Kamandal Solutions Private Limited,” “Kamandal”, “website”) is committed to protecting the privacy of users, including astrologers and customers (registered or not). Please read this Privacy Policy carefully to understand how the website collects, uses, stores, and manages your information.

This Privacy Policy complies with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which mandate the publication of such policies for handling sensitive personal data or information.

User Consent

By accessing and using the website, you confirm your understanding of the terms outlined in this Privacy Policy and expressly consent to the collection, use, and disclosure of your information as described herein. If you do not agree with the terms of this Privacy Policy, please do not use the website.

Continued use of the website signifies your unconditional consent to the collection, maintenance, and processing of your information in accordance with this Privacy Policy. This Privacy Policy is to be read alongside the Terms of Use and any other terms and conditions on the website.

Collection of Personal Information

To create a user profile on Kamandal, users are required to provide the following information:

• Mandatory Information: Phone number for OTP (One-Time Password) verification, ensuring secure registration.
• Optional Information: First name, last name, and date of birth. Providing a date of birth is optional and does not affect the registration process.

Purpose and Use of Data/Information Collection

The information collected is used to create a personalized user profile tailored to your specific needs and preferences. Users who opt not to provide their date of birth will still have full access to Kamandal’s services with a verified phone number.

Data Deletion

If you wish to delete your Kamandal profile and associated personal information, navigate to the “Delete Your Account” option in the side menu and follow the instructions to complete the process.

Commitment to Privacy

Kamandal is dedicated to safeguarding the privacy of all users, whether registered or unregistered. Personal information collected is strictly used for communication, horoscope predictions, and related services, ensuring no unauthorized use or disclosure. Kamandal does not sell or rent user information.

Users experiencing mental health concerns (e.g., suicidal thoughts) are advised not to use this platform. Kamandal disclaims any liability for misuse by such users and reserves the right to share relevant information with law enforcement, as required.

Kamandal does not guarantee the accuracy of predictions made by astrologers or the authenticity of products sold on the website, such as gemstones. No warranty is provided for services or products.

Information Collected by the Website

Personal Identifiable Information

This includes information that identifies a user:

• Account Creation/Registration Data:
  • Full name, address, phone number, email address, date of birth, gender, location, and any required details during registration.
  • Login credentials (phone number, password, or OTP) are used for profile security and personalized communication.
• Booking a Paid Service:
  • Payment details (bank account, credit/debit card) collected via secure third-party gateways.
• Log Files, IP Address, and Cookies:
  • Information about your browser, session data, and cookies is used to enhance the website experience. Users may block cookies but may lose access to certain features.
• Miscellaneous Activities:
  • Any additional information shared via email or other methods related to specific services or products will be used only to address the user’s needs.

Non-Personal Identifiable Information

This includes data that does not identify a specific user:

• URLs of websites visited before and after Kamandal.
• Internet service provider/IP address.
• Browser type and geographical location.

Non-personal information is used to analyze trends, improve site performance, and comply with legal obligations.

Security Measures

Kamandal employs stringent security measures, including encryption and secure servers, to protect personal information. Payment data is processed via SSL-encrypted channels on third-party gateways. However, no data transmission can be guaranteed as entirely secure. Users are advised to safeguard login credentials.

Usage of Information

Information collected may be used for the following purposes:

• Providing a personalized browsing experience.
• Analyzing user behavior to improve content and marketing strategies.
• Monitoring metrics such as website traffic and demographics.
• Facilitating seamless service delivery.
• Ensuring compliance with legal and regulatory obligations.

Kamandal will not share sensitive personal information with third parties without user consent.

Confidentiality

Kamandal protects confidential user information and will only disclose it in the following cases:

• When there is a real or imminent threat to a user’s safety or the safety of others.
• To comply with legal obligations, investigations, or judicial proceedings.
• To protect Kamandal’s rights or property.

Children’s Privacy Policy

Kamandal requires users to be 18 years or older. Children under 13 years are not permitted to use the website. If a parent or guardian becomes aware that a child’s data has been shared, they should contact Kamandal immediately to delete the information.

Safety and Security

Kamandal prioritizes user privacy and employs encryption technologies to protect personal and financial data. Users can confidently use credit/debit cards on Kamandal’s platform, ensuring a secure experience.

Disclaimer

Kamandal is not responsible for third-party websites linked on the platform. Users are advised to review the privacy policies of such websites. Kamandal disclaims any liability for issues arising from third-party interactions.

For further inquiries, contact Kamandal at contact@kamandal.in.